/ Frequently Asked Questions
WHAT IS THE STORY BEHIND HIDDEN HILLS?
Hidden Hills is an exclusive watch brand founded in Halifax, Canada in 2020 by self-made entrepreneur Phil Duffney. Phil envisioned Hidden Hills as a premium watch brand that would resonate with individuals like himself aspiring to leave their mark on the world. To learn more, check out the Our Story
ARE ALL WATCHES PRODUCED IN LIMITED RUNS?
All Hidden Hills watches are produced in limited production runs and are serialized. To ensure exclusivity for watch owners, no more than a few thousand of any same watch is ever produced.
WHERE ARE HIDDEN HILLS WATCHES MADE?
All Hidden Hills watch movements are currently produced in Lausen, Switzerland by Ronda AG, a Swiss company founded in 1946. Ronda movements are also used in watches released by some of the worlds other top luxury brands, such as Gucci, Versace, Montblanc, BMW, Invicta & Baume et Mercier.
WHERE WILL MY WATCH BE SHIPPED FROM?
All Hidden Hills watch orders are shipped directly from the head office in Halifax, Canada to any address worldwide. Full details can be found on the Shipping & Returns
DOES HIDDEN HILLS USE AUTOMATIC OR QUARTZ MOVEMENTS?
While Hidden Hills has explored numerous designs featuring automatic mechanical movements, all watches are currently offered with a precision quartz movement for simplicity of design and use. Quartz is the worlds most popular movement of choice because it provides very precise, long lasting timekeeping with minimal maintenance.
HOW CAN I GUARANTEE A WATCH IS AUTHENTIC?
Authentic Hidden Hills watches are sold exclusively in the official store or through an authorized retailer. If a watch was purchased from a third-party, the box should include a serialized tag with a unique serial number which can be validated here
ARE STRAPS ADJUSTABLE? ARE LINKS REMOVABLE?
Hidden Hills watches are fully adjustable to fit any wrist size. All watches include a link removal tool for self-adjustment. By default, a watch will be shipped with links to fit up to an 8.5" wrist diameter. If a watch does not fully fit, additional links will be sent at no charge to ensure a proper fit.
ARE HIDDEN HILLS WATCHES COVERED BY A WARRANTY?
All Hidden Hills watches are covered by a 2-Year Global Warranty for repair or replacement. Full details can be viewed on the warranty page
. Hidden Hills is 100% committed to building a lifetime relationship with watch owners and guarantees responsive support and exceptional value.
WHICH PAYMENT OPTIONS ARE AVAILABLE?
After initiating the checkout process, payment for an order can be completed using any major credit card, Google Pay, Apple Pay or Shop Pay.
HOW CAN AN ORDER BE TRACKED?
All Hidden Hills watch orders include a tracking number which can be accessed inside any store account. To log in to a store account, visit hiddenhillswatch.com/account
HOW CAN I CONTACT SUPPORT?
If you have any other questions not covered above, please send us an email at email@example.com