Hidden Hills watches are produced to meet our highest standards. All watches are fully tested and inspected prior to shipping. We guarantee your watch will arrive without defect or a replacement will be provided. After receiving your Hidden Hills watch, we will guarantee your watch as per the terms of our 2-Year Global Warranty. This warranty is provided at no initial cost and applies to all watches produced by Hidden Hills Watch Company.
The 2-YEAR GLOBAL WARRANTY can be divided into two categories:
Hidden Hills Watch Co. will guarantee the structural components of any watch produced indefinitely. This is limited to the case, crystals, links, strap and clasp.
Hidden Hills Watch Co. will guarantee the mechanical components of any watch produced. This is limited to the movement box, date box, watch hands, adjustment knob and functional ability to keep time.
3. ADDITIONAL WARRANTY TERMS
i. Under the terms of this warranty, the watch may be returned to Hidden Hills and repaired or replaced within a reasonable period of time. If the warranty claim is initiated within 30 days of purchase, there will be no charge for repair or replacement. *Beyond 30 days, a one-time deductible not to exceed US$60 may be charged if a new replacement is to be provided.
ii. This warranty is fully transferable and automatically follows watch ownership. To be eligible for the warranty, the watch must include its original box and serial tag or authenticity card. Also, proof of purchase must be provided. If proof of purchase can not be provided, any warranty claim will be subject to the maximum deductible of US$60 to process the replacement order.iii. If an exact replacement for the defective watch is no longer available or all current release watches are sold out, a 100% off discount code will be provided for use on a future watch, not yet released. This code will not expire and can be used on any watch following its release date. No refunds will be provided under this warranty.
4. EXCEPTIONS NOT COVERED
• Lost or stolen watches.
• Damages or defects due to fire, water or natural disaster
• Battery replacement
• Watches where the serial number tag is missing
• Cosmetic defects caused by normal wear and tear including but not limited to minor scratches of the case/wristband or crystal/glass
• Broken wristband pins due to stretching or improper removal attempts
• Any failure caused by carelessness, accidents or improper use such as dents, scrapes or broken glass.
To initiate a warranty claim, please contact firstname.lastname@example.org
*All terms subject to change at the sole discretion of Hidden Hills Watch Company.